Answers in [brackets] are placeholders pending confirmed store policies.
OrdersDo I need an account to order?
No. Checkout is guest-only — just your contact and delivery details.
OrdersHow do I know my order was received?
After confirming you see an order confirmation with your order number, which you can print. Payment and shipment are confirmed separately.
OrdersCan I change or cancel an order?
Contact us with your order number as soon as possible. [Insert change/cancellation policy.]
ProductsWhere can I find ingredients and allergens?
On each product page, where the information has been provided. Always check the packaging before eating.
ProductsWhy does a product say Out of Stock?
It is currently unavailable and cannot be added to the cart.
DeliveryWhere do you deliver and how long does it take?
See Delivery & Shipping. [Available countries] · [Estimated delivery time].
DeliveryWill chocolate melt in transit?
[Describe packaging for heat-sensitive products.]
PaymentHow do I pay?
You choose a payment preference at checkout. No payment is taken on this website yet; online payment integration will be added before production launch.
PaymentWhich currencies can I see prices in?
Euro, US dollar, British pound and Polish złoty at checkout. Converted amounts are indicative.
ReturnsCan I return sweets?
Your statutory rights and our voluntary policy are explained on Returns & Refunds. [Insert return period.]
RefundsWhen will I get my refund?
[Insert refund timing and method.]
Gift OrdersCan I send an order as a gift?
Enter the recipient's delivery details and add a note in the order comment. [Confirm whether gift messages or wrapping are offered.]
Gift OrdersAre prices shown on the parcel?
[Confirm whether invoices are included in the parcel.]
Account & PrivacyWhat data do you store?
Only what you enter at checkout or in the contact form, plus your cart in your own browser. See the Privacy Policy.
Account & PrivacyDo you send marketing emails?
No. Marketing would only ever be sent with your separate, optional consent.