Last updated: October 2, 2026
Applicable rights depend on the business setup, destination country, product type and law. This draft is not legal advice. Delivery and policy values shown in [brackets] still need confirmation before launch.
01Your statutory consumer rights
Depending on where you live, you may have legal rights such as a right of withdrawal for distance purchases and remedies for faulty goods. These rights apply regardless of our voluntary policy. Some exceptions may apply to perishable goods or food items whose seal has been broken. [Confirm which statutory rights apply.]
02Interdulces SA voluntary return policy
[Insert return period and conditions, if offered in addition to statutory rights.]
03Return eligibility
[Describe conditions, e.g. unopened, original packaging, within the return period.]
04Non-returnable products
[List products that cannot be returned, e.g. opened food products, where permitted by law.]
05How to request a return
Contact us via the contact form with reason "Return / Refund" and your order number. We will reply with return instructions.
06Refund process
Once a return is received and checked, we confirm by email. [Describe refund method.]
07Refund timing
[Insert refund timing.]
08Damaged products
If an item arrives damaged or melted, contact us as soon as possible with your order number and a photo. [Insert reporting window and remedy.]
09Incorrect products
If you received the wrong item, contact us with your order number. [Insert remedy.]
10Contact information
[email protected] · +34 965 59 23 14
Questions about this page
Interdulces SA
Avda Alacant 41-43, Cocentaina, Spain
[email protected] · +34 965 59 23 14